Refund & Return Policy
Last updated: September 2026
We want you to love your Silent Impact purchase. If you are not completely satisfied, we offer a 15-day money-back guarantee on eligible products. This policy explains how returns and refunds work.
1. 15-Day Money-Back Guarantee
You may request a return within 15 calendar days of the delivery date. To be eligible, the product must be:
- Returned within 15 days of delivery;
- In its original condition, with all accessories, cables, mounting hardware, and manuals included;
- Packed securely to prevent damage in transit; and
- Accompanied by proof of purchase (order number or confirmation email).
2. How to Start a Return
- Email us at support@silentimpactstore.com with your order number and the reason for the return.
- Our team will review your request and, if approved, provide you with return instructions and the correct return address within 1–2 business days.
- Ship the product back using a trackable method. We recommend keeping your tracking receipt.
- Once we receive and inspect the returned item, we will process your refund.
3. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the returned item. Please note that your bank or card issuer may take additional time to post the refund to your account. Original shipping costs (where applicable) are non-refundable, though shipping is free on all U.S. orders.
4. Return Shipping Costs
If the return is due to a defect, damage, or an error on our part, we will cover the cost of return shipping. If the return is due to a change of mind or buyer's remorse, the customer is responsible for return shipping costs.
5. Non-Returnable and Non-Refundable Items
The following are not eligible for return or refund:
- Products returned more than 15 days after delivery;
- Products that are damaged, altered, or missing parts due to customer misuse;
- Items marked as final sale or clearance (if any);
- Gift cards.
6. Damaged, Defective, or Incorrect Items
If your product arrives damaged, defective, or is not the item you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement or a full refund at no cost to you.
7. Exchanges
We do not offer direct exchanges at this time. If you would like a different product, please return your original item for a refund and place a new order.
8. Order Cancellations
You may cancel an order for a full refund any time before it has been dispatched. Once an order has shipped, it is subject to the return process described above. To cancel, email us at support@silentimpactstore.com as soon as possible.
9. Your Rights Under U.S. Law
Nothing in this policy limits any rights you may have under applicable United States federal or state consumer protection laws. Where those laws provide you with greater rights than this policy, those rights apply.
10. Contact Us
For any questions about returns or refunds, contact us at support@silentimpactstore.com.