Terms of Service

Last updated: September 2026

Welcome to Silent Impact. These Terms of Service ("Terms") govern your access to and use of the website located at silentimpactstore.com (the "Site") and any products or services offered through it. The Site is operated by Silent Impact ("Silent Impact," "we," "us," or "our").

By accessing the Site, browsing our catalog, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Site.

1. Eligibility

By using the Site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use the Site. You may not use our products for any illegal or unauthorized purpose.

2. Products and Availability

Silent Impact is a curated online retailer of baby and family products. We currently ship within the United States only. Product descriptions, images, specifications, and pricing are provided for informational purposes and may be updated, corrected, or discontinued at any time without notice.

We make every effort to display the colors, features, and details of our products as accurately as possible. However, we cannot guarantee that your device's display of any color will be accurate. All descriptions of products and pricing are subject to change at any time without notice, at our sole discretion.

3. Pricing and Payment

All prices are listed in United States Dollars (USD). Prices are subject to change without notice. We reserve the right to refuse or cancel any order you place with us, including orders that appear to be placed by dealers, resellers, or distributors, or where pricing or product information is incorrect.

We accept payment via major debit and credit cards (Visa, Mastercard, American Express). By submitting an order, you confirm that you are authorized to use the payment method provided. All payments are processed securely through our payment providers; we do not store full payment card details on our servers.

4. Order Acceptance and Cancellation

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to accept or decline your order for any reason. If we cancel an order after payment has been received, we will issue a full refund to the original payment method.

You may request to cancel an order before it has been dispatched by contacting us at support@silentimpactstore.com. Once an order has shipped, our Refund & Return Policy applies.

5. Shipping and Delivery

We offer free standard shipping on all orders within the United States. Orders are typically processed within 1–2 business days and delivered within 5–8 business days. Delivery times are estimates and are not guaranteed. Please refer to our Shipping Policy for full details.

6. Returns and Refunds

We stand behind the quality of our products. We offer a 15-day money-back guarantee on eligible products. Please refer to our Refund & Return Policy for complete terms and instructions.

7. Intellectual Property

All content on the Site, including text, graphics, logos, images, product photography, and software, is the property of Silent Impact or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any part of the Site without our prior written consent.

8. Prohibited Uses

You agree not to use the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform unlawful acts; (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to submit false or misleading information; or (f) to upload or transmit viruses or any other type of malicious code.

9. Disclaimer of Warranties

The Site and all products and services delivered to you through the Site are provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

10. Limitation of Liability

In no case shall Silent Impact, our directors, officers, employees, affiliates, agents, contractors, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Site or any product purchased through the Site, even if advised of their possibility. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states our liability shall be limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Silent Impact and our affiliates, partners, officers, directors, agents, contractors, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms or your violation of any law or the rights of a third party.

12. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the United States and the State of Delaware, without regard to its conflict of law provisions. Nothing in these Terms limits any non-waivable rights you may have under applicable U.S. federal or state consumer protection laws.

13. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to the Site. It is your responsibility to check the Site periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.