Shipping Policy

Last updated: September 2026

Thank you for shopping with Silent Impact. We are committed to delivering your order quickly, safely, and at no extra cost. This Shipping Policy explains how and when we ship, and what you can expect after placing an order.

1. Where We Ship

Silent Impact currently ships to addresses within the United States only. We are unable to ship to international destinations, P.O. boxes in some cases, or freight forwarders at this time. Orders placed with a shipping address outside the United States may be cancelled and refunded.

2. Shipping Cost

Shipping is free on every order within the United States. There are no minimum order requirements and no hidden handling fees. The price you see at checkout is the price you pay.

3. Processing Time

Orders are typically processed and prepared for dispatch within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

4. Delivery Time

Once your order has been dispatched, standard delivery within the United States takes approximately 5–8 business days. Delivery times are estimates provided by our logistics partners and are not guaranteed. In line with the U.S. Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule, if we are unable to ship your order within the timeframe stated at checkout, we will notify you and offer you the option to cancel for a full refund. Occasionally, delivery may take longer due to factors outside our control, such as carrier delays, severe weather, or high seasonal demand.

Shipping Method	Cost	Processing	Estimated Delivery
Standard (United States)	Free	1–2 business days	5–8 business days

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to become active after dispatch. If you do not receive a tracking number within 3 business days of ordering, please contact us.

6. Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. Silent Impact is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at support@silentimpactstore.com and we will do our best to correct it before dispatch. If a package is returned to us as undeliverable, we will contact you to arrange reshipment (additional shipping may apply) or a refund of the product cost.

7. Lost, Stolen, or Damaged Packages

All orders are shipped with tracking. If your tracking shows "delivered" but you have not received your package, please check with neighbors and your local post office first, then contact us within 7 days. If your package arrives damaged, please photograph the packaging and product and contact us within 48 hours of delivery so we can arrange a replacement or refund.

8. Customs, Duties, and Taxes

Because we ship within the United States only, orders are not subject to international customs duties or import taxes. Any applicable sales tax is calculated at checkout based on your shipping address.